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FAQS

Just some frequently asked questions!

AirSoap FAQs

Commonly asked questions about our AirSoap unit.

Dimensions of the PhoneSoap Products

Dimensions

Is PhoneSoap Safe to use?

Great question and the answer is YES! Nothing is more important than the safety of our customers!. UV-C light can be harmful to the eyes, but in the PhoneSoap’s controlled environment, UV-C light effectively and safely sanitizes your cell phone, as w

Why PhoneSoap?

Why should I trust PhoneSoap and their claims?

What Bacteria and Pathogens does this work on?

What does this kill?

What is the warranty of PhoneSoap Products?

Warranty on PhoneSoap Products in and out of the US

What is UV-C Technology and how does it work?

How does UV light work? Is it dangerous?

Ozone

Ozone Information

Is UV-C Safe?

Is your product safe?

How can I get notified when a product is back in stock?

We're so sorry that the item you're looking for is out of stock! If you'd like to receive an update when this unit is back in stock, you can subscribe to get notified. You'll get information about exclusive offers and the latest news. To subscribe, p

How can I receive the free microfiber pad promised upon registering my PhoneSoap sanitizer?

Upon registering your PhoneSoap sanitizer, to claim your free microfiber pad, you will receive an email with a code for 100% off of a Free Shine within 48 hours! If you don't receive this code, please let our support team know! We would be happy to h

What is re:do and how does it benefit me?

Re:do is a package protection service that provides a free shipping label for returns or exchanges, saving you the cost of shipping. This service is designed to make your shopping experience more convenient and cost-effective.

How do I return a product that doesn't work as advertised?

If you purchased a PhoneSoap product that isn't working as advertised, such as not charging your phone when it's supposed to, you can utilize our return portal for a return or exchange:. https://www.phonesoap.com/apps/redo/returns-portal/login. If yo

Is it normal for PhoneSoap devices to emit an odor during use?

When using our PhoneSoap devices, it is not uncommon to notice a distinct smell, which is caused by the minor production of ozone from the UV-C light technology. This odor indicates that the device is actively sanitizing and is typically described as

How can I purchase a new power adapter for my PhoneSoap product?

If you require a new power adapter for your PhoneSoap product, you can easily purchase it directly from our website. Simply visit the provided link, and you will find the power cord available for your device. If there are any questions or difficultie

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