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PhoneSoap Help Flow

Hi there,
 
﻿Thank you so much for reaching out!

If you purchased your PhoneSoap product on Phonesoap.com within 30 days, the most efficient way to return/exchange your item is through the return portal on our website.

Here is the link: https://www.phonesoap.com/apps/redo/returns-portal
Once you’ve submitted the necessary information, you will receive an email with further instructions.  

If you did not purchase your product through PhoneSoap.com or it has been longer than 25 days, please click "No, I need more help" and send us the following information:

Issue with your unit:
When and where you ordered from:
Attach photo of issue so we can confirm need for return (if applicable):
Color and version of your unit:
Batch Number:
Current Shipping address:
Have you tried troubleshooting on our website? (Yes or No)

(we need all above information before we can help in a return or figure out next steps)

Issue with unit/inquiring about a repair or return

Great question! Picking the right unit for your lifestyle can be a challenge, but I'm happy to help. 

Here are the interior sizes for each of our models:

PhoneSoap Pro-
Length: 9.63 inches (24.46 cm)
Width: 4.38 inches (11.13 cm)
Depth: 0.72 inches (1.82 cm)

PhoneSoap Go-
Length: 6.8 inches (17.3 cm)
Width: 3.74 inches (9.5 cm)
Depth: 0.78 inches (1.98 cm)

PhoneSoap 3- 
Length: 6.8 inches (17.3 cm)
Width: 3.74 inches (9.5 cm)
Depth: 0.78 inches (1.98 cm)

PhoneSoap Basic-
Length: 6.8 inches (17.8 cm)
Width: 3.7 inches (9.5 cm)
Depth: 0.8 inches (1.9 cm)

PhoneSoap Wireless-
Length: 6.88 inches (17.5 cm)
Width: 3.75 inches (9.5 cm)
Depth: 0.6 inches (1.5 cm)

HomeSoap-
Length: 13.18 inches (33.5 c
Width: 3.66 inches (9.29 cm)
Height: 9.24 inches (23.47 cm)

Let us know if you have any questions!

How do I pick the right sized unit?

Hi there!

In order to receive your PhoneSoap Shine, you’ll need to register your information here: 
https://www.phonesoap.com/product-registration/
Once your information is submitted, you will receive an email with a discount code to place an order for free PhoneSoap Shine within 48 hours.

Please let us know if there’s anything else we can do for you! 
*only applies to US customers

I need help registering my product

Your product will be shipping within 48 hours of purchase, if it has exceeded that timeline and you have no update, then please email cs@phonesoap.com.

I have a product or order question

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