What's causing the light on your unit to turn red, and how to troubleshoot it.

Red Light

The AirSoap features a red light in two separate places. Red Auto light:. If your AirSoap has a blinking red 'Auto' light on the top of the unit, it means it's time to clean the graphene collecting plates. For detailed instructions on how to do this,

The AirSoap features a red light in two separate places.&#xA0;Red Auto light:If your AirSoap has a blinking red &apos;Auto&apos; light on the top of the unit, it means it&apos;s time to clean the graphene collecting plates. For detailed instructions on how to do this, check out our <a href="https://www.youtube.com/watch?v=FLWVaabrtTY">Cleaning Guide</a>. After this is done, hold down the Auto button for approximately 10 seconds until the light blinks. This will reset the unit.&#xA0;Red sensor light:If the light from the bottom of your AirSoap is continuously red for more than 30 minutes, it means the air quality is hazardous. AirSoap detects mold, smoke, or large particles that cause dangerous air quality.&#xA0;Red light won&apos;t go away troubleshooting steps&#xA0;<ul><li style="font-size: 16px;">Is it in a garage? Commercial? Residential? This allows us to know the type of air and particles it is filtering. Ex: sawdust, aerosol products, etc.&#xA0;</li><li style="font-size: 16px;">Is there a humidifier? Water particles register as larger particles, triggering the sensor.&#xA0;</li><li style="font-size: 16px;">Try running with the windows closed&#xA0;</li><li style="font-size: 16px;">Try running not next to a vent&#xA0;</li><li style="font-size: 16px;">Ensure AirSoap is far away from a wall&#xA0;</li><li style="font-size: 16px;">Run in a different room&#xA0;</li><li style="font-size: 16px;">Clean the sensor- Open the small door, use q-tip (can be dry, can have rubbing alcohol) and wipe around black sensor - not the circuit board.</li><li style="font-size: 16px;">If the red light prevails in a specific room, get a air test for CO2, Radon, etc&#xA0;</li></ul> Further questions may be answered with this new <a href="https://www.youtube.com/watch?v=VIPc18TGjdQ&amp;t=3s">Airsoap Introduction</a> video

Red Lights on Airsoap

My PhoneSoap won't turn on

My PhoneSoap won't charge my device.

Airsoap Maintenance

If you've discovered that your order is incomplete or items such as a power cord or info booklet are missing, there are a few steps to take:. We apologize for any inconvenience this may have caused and will work to resolve the issue promptly!

If you&apos;ve discovered that your order is incomplete or items such as a power cord or info booklet are missing, there are a few steps to take:<ul><li>Check the packaging again, as items may shift during shipping and could be hidden within the styrofoam or box.</li><li>If after rechecking the packaging the item is still not found, please contact our support with your order number and details of the missing items.</li><li>We will assist you in shipping out the missing components as soon as possible.</li></ul>We apologize for any inconvenience this may have caused and will work to resolve the issue promptly!

What should I do if I received an incomplete product or am missing items from my order?

After initiating a return, repair, or replacement, you can check the status by contacting our support team with your RMA number or order number. We will inform you whether your package has been received and update you on the processing queue!

After initiating a return, repair, or replacement, you can check the status by contacting our support team with your RMA number or order number. We will inform you whether your package has been received and update you on the processing queue!

How do I check the status of my return, repair, or replacement?

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