Airsoap FAQUpdated 6 months ago

Why is my Airsoap making occasional crackling noises? 

This sound is normal if it’s occasional, maybe a few times an hour. The system is breaking apart allergens, dust, or particles that get collected in the filters. Rest assured, the AirSoap is doing its job. 

Why is my AirSoap making loud zapping noise and shutting itself off?

This sounds like a  build-up of crackling noises until a loud electrical zap shuts off the AirSoap, which will restart a few minutes later. This is caused by dirty filters creating friction between particles, causing small electrical arcs. Cleaning the AirSoap filters will solve this. Find in-depth cleaning instructions here. 

Why does my air soap make buzzing noises?

There could be tape on the bottom electrode, which is located under the silicone band that holds all the filters in place. Carefully remove all filters and the silicon band. Underneath that band, there is a striped piece of tape over the wire. Carefully remove this and reinsert the band and filters. 

Why is my AirSoap making a clattering noise?

This could be an issue with the top cap. 

1. Make sure the unit is unplugged completely from the power source. When looking down at the AirSoap, ensure the “auto” button is on the bottom right corner. 
2. Look inside of the unit where the top gray lid connects to the unit and you should see where the lid snaps on. Apply inward pressure to those areas while lifting the lid up and off. These small tabs should allow the lid to come off. 

3.  Start with the side furthest away and rotate counterclockwise. Be very careful not to take the lid too far off - there are wires there that are needed to feed power to the “auto” button and should not be pulled out. 
4. You should be able to place the cap back where it belongs, pressing firmly till it snaps.

5. After this, you should be able to place the lid carefully back on the unit. Press on each corner until you hear the tabs snap back into place.

Why is my AirSoap beeping?

This could mean the filters were not inserted correctly, or the door to the back of the AirSoap is loose. 

If it continues to have irregular noises and flashing lights, there could be an issue with the motherboard. We would love to replace this device for you.