Red Lights on AirsoapUpdated 6 months ago

The AirSoap features a red light in two separate places. 

Red Auto light:

If your AirSoap has a blinking red 'Auto' light on the top of the unit, it means it's time to clean the graphene collecting plates. For detailed instructions on how to do this, check out our Cleaning Guide. After this is done, hold down the Auto button for approximately 10 seconds until the light blinks. This will reset the unit. 

Red sensor light:

If the light from the bottom of your AirSoap is continuously red for more than 30 minutes, it means the air quality is hazardous. AirSoap detects mold, smoke, or large particles that cause dangerous air quality. 

The red light won't go away troubleshooting steps 

• Is it in a garage? Commercial? Residential? This allows us to know the type of air and particles it is filtering. Ex: sawdust, aerosol products, etc. 
• Is there a humidifier? Water particles register as larger particles, triggering the sensor. 
• Try running with the windows closed 
• Try running not next to a vent 
• Ensure AirSoap is far away from a wall 
• Run in a different room 
• Clean the sensor- Open the small door, use q-tip (can be dry, can have rubbing alcohol) and wipe around black sensor - not the circuit board.
• If the red light prevails in a specific room, get a air test for CO2, Radon, etc 

Further questions may be answered with this new Airsoap Introduction video